About this module
Send a satisfaction survey when a case closes, a delivery lands or a return is settled, and a relationship NPS on a schedule. Every invitation is recorded, so the response rate is real. A cap across all surveys keeps any contact from being asked twice in the same window, and an unhappy answer opens a customer case with its reason attached, ready to travel to an NCR and a CAPA.
Events contract
Events published
crm.survey.response.recordedA customer answered a surveycrm.survey.detractor.raisedA detractor answer opened a customer casePermissions introduced
survey-definitions:createCreate surveyssurvey-definitions:readView surveyssurvey-definitions:updateEdit surveyssurvey-definitions:soft_deleteMove surveys to trashsurvey-definitions:hard_deleteDelete surveys permanentlysurvey-definitions:restoreRestore surveyssurvey-definitions:exportExport surveyssurvey-responses:readView survey responsessurvey-responses:exportExport survey responsesInformation
Version1.0.0
CategorySell
PricingPaid
SettingsConfigurable per organization
Tags
crmcsatnpssatisfactioniso-9001